Welcome to the BITE partner privacy notice
This notice explains how BITE handles the personal information of riders, restaurant owners and staff, and sales reps, including people applying to join, under POPIA.
Who we are
BITE ZA is a trading name of Kryptech Systems (Pty) Ltd, registration number 2019/230026/07, 188 Bailey Road, Durban North, 4340. Information Officer: privacy@biteapp.co.za.
What personal information we collect and receive
- Riders: name, contact details, identity and driving documents, proof of address, vehicle details, a periodic identity check photo, bank details, location while online, trips, ratings and earnings.
- Restaurant owners and staff: names and contact details, company and licence documents, bank details, and order and payout history.
- Sales reps: name, contact details, identity or company number, bank details, and the restaurants signed up with their rep code.
Why do we need to process your personal information?
We use partner information to assess applications and vet riders, dispatch and track deliveries, keep everyone safe, pay partners and issue invoices, resolve disputes, prevent fraud and meet our legal and tax duties. Rider background checks are done only with the rider's consent.
Direct marketing
We send partner news and offers only where the law allows, and you can opt out at any time.
User tracking and cookies
Rider location is collected only while the rider is online in the BITE Rider app, never when offline.
Partners' obligation to protect personal information
Restaurants, riders and sales reps receive customer information only to fulfil orders. Partners must keep it confidential and secure, use it for nothing else, and never share or sell it. Partners must keep their login details private and are responsible for all activity on their accounts. Partners confirm that the information they give us is accurate and keep it up to date. BITE is not responsible for losses caused by a partner's own disclosure of personal information.
Who we share your personal information with?
Customers see the details needed for a delivery, such as a rider's first name and live location during the trip. Restaurants see the name of the rider collecting an order. We also share information with our service providers (including verification and payment providers), our bank, and authorities such as SARS where the law requires. We never sell partner information.
Retention and restriction of records
We keep partner information while the partner account is open and afterwards only as long as needed or required by law, for example payout and tax records. Information linked to an open dispute is kept until it's resolved.
Sending your personal information outside South Africa
The same safeguards apply as in the customer privacy policy (POPIA section 72).
Securing your personal information
Partner documents and bank details are protected by encryption and strict access controls.
Know your rights
Partners can ask to see, correct or delete their information in their app or by email to privacy@biteapp.co.za, subject to what the law requires us to keep.
How to lodge a complaint with the Information Regulator
Contact our Information Officer first. You may also complain to the Information Regulator at inforeg.org.za.