- Terms and conditionsOrdering, cancellations, fees, payment, delivery and your rights.
- Privacy policyHow we collect, use, share and protect your personal information.
- RefundsWhen you can cancel an order, and how problem reports and refunds work.
- Delivery policyHow delivery works, your address, and collecting your order.
- BITE+ termsCharges, free trials and cancelling your BITE+ membership.
- Community guidelinesHow customers, riders and restaurants treat each other and stay safe.
- Partner privacyHow we handle the information of riders, restaurants and sales reps.
- PAIA manualOur company details, the records we keep and how to request one.
- CompetitionsThe general rules for every BITE competition.
- SecurityHow to report a security weakness responsibly.
- IP complaintsReport content that infringes your copyright or trademark.
- Request my dataAsk for a copy of the personal information we hold about you.
- Delete my accountDelete your account and personal information.
Legal
All policies
Every BITE policy in one place. All pages are version 1.0, effective 1 November 2026.