Delivery
Delivery times are estimates. Every order is sealed in a tamper-evident BITE bag. Give the rider your order PIN at handover, or the rider will take a photo at your door as proof of delivery. If the rider can't reach you, they'll wait 8 minutes and try to contact you twice. After that, the order is treated as delivered and charged in full. In areas BITE has identified as high-risk, the rider may hand your order over at a nearby safe meeting point, agreed with you in the app. BITE doesn't deliver alcohol.
Your address
Make sure your address, drop-off pin, gate code and directions are correct. We aren't responsible for a failed delivery caused by an incorrect address.
Collection
If you choose collection, collect your order from the restaurant within 60 minutes of the ready time shown, and give the restaurant your collection code. No delivery fee is charged. Orders not collected in that time are charged in full and not refunded.
This page is part of our terms and conditions.