- Customers: Account, then Privacy and terms, then Delete my account in the BITE app. Riders and Restaurants: request it in their app or email privacy@biteapp.co.za.
- Your account closes right away. Personal information is deleted within 30 days, except what the law requires us to keep (such as financial records for 5 years without personal details) or what relates to an open dispute.
- Wallet credit: Before your account is deleted, any refund credit in your wallet is paid back to your card. Promotional credit is forfeited.
- If you have a BITE+ membership, deleting your account cancels it.
Ask by email
No app? Email us from the email address on your account, or include the phone number you signed up with, and we'll confirm it's you before deleting anything.
Email privacy@biteapp.co.za