Contact us
Common questions
Something was wrong with my order. What do I do?
Open the order in the app and tap Report a problem. Choose what went wrong and add a photo if asked. A person on our support team reviews every report. See refunds and cancellations for what you can get back.
When is my card charged?
When you place an order we hold the total on your card. We only charge it once your food is delivered. If the order is cancelled first, the hold is released and nothing is charged.
Can I pay cash?
No. Every BITE order is paid online, by card, wallet credit or a gift card. Riders never collect cash.
Can I cancel my order?
Yes, for free until the restaurant accepts it: open the order and tap Cancel order. Once the restaurant has accepted it, your order is being prepared and can't be cancelled.
Why do I need to give the rider a PIN?
Your PIN proves the food reached you. Only give it once you have the bag and the BITE seal is unbroken. If the seal is broken, report it before you give the PIN.
Does BITE deliver to my area?
Enter your address in the app to see every restaurant that delivers to you.
How do I cancel BITE+?
Go to Account → BITE+ in the app and tap Cancel. Your benefits last until the end of the period you have paid for.
How do I delete my account?
See Delete my account.
Company details
- Registered name
- Kryptech Systems (Pty) Ltd
- Trading as
- BITE ZA
- Registration number
- 2019/230026/07
- Phone
- 067 464 9598
- support@biteapp.co.za
- Privacy
- privacy@biteapp.co.za